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AI Ethics & Responsible Use Policy

iGlobal Services ("iGlobal", "we", "us") uses artificial intelligence ("AI") and automation technologies to enhance efficiency, insight, and service quality across our consulting, staffing, training, and digital services. This policy outlines our principles for ethical, responsible, and transparent AI use, ensuring that technology supports and enhances human judgment, accountability, and trust.

1. Purpose

iGlobal Services (“iGlobal,” “we,” “us”) uses artificial intelligence (“AI”) and automation technologies to enhance efficiency, insight, and service quality across our consulting, staffing, training, and digital services.


This policy outlines our principles for ethical, responsible, and transparent AI use, ensuring that technology supports — not replaces — human judgment, accountability, and trust. 

2. Scope


 This policy applies to:

• AI-assisted tools and platforms

• Automation workflows

• Analytics and decision-support systems

• AI-powered chat, content, and productivity tools

• Internal and client-facing digital agents


This policy applies to all iGlobal employees, contractors, partners, and systems.

3. Core Principles


iGlobal’s AI usage is guided by the following principles:


a) Human Oversight & Accountability


AI systems are assistive tools, not autonomous decision-makers.

Final responsibility for decisions, actions, and outcomes always rests with humans.


b) Transparency & Disclosure


We strive to be transparent about when AI is used to support services, insights, communications, or automation.


c) Fairness & Non-Discrimination


AI systems must not be used in ways that intentionally discriminate based on protected characteristics such as race, gender, religion, nationality, age, disability, or other legally protected attributes.


d) Proportionality


AI is used where it adds value. High-risk decisions require higher levels of human review and control.


e) Security & Privacy


AI usage aligns with our Privacy Policy and Security & Compliance practices, including appropriate safeguards for data protection. 

4. Permitted Uses of AI


iGlobal may use AI responsibly for purposes such as:

• Research and data analysis

• Content drafting and summarization

• Process automation and workflow efficiency

• Candidate screening support (with human review)

• Client insights and reporting

• Training and educational support

• Customer service and informational chat assistance


AI outputs are treated as advisory, not authoritative.

 

5. Prohibited Uses of AI


 AI systems must not be used to:

• Make autonomous legal, immigration, employment, or financial decisions

• Guarantee outcomes (e.g., job placement, visa approval, revenue results)

• Replace required professional judgment

• Circumvent laws, regulations, or ethical standards

• Misrepresent AI-generated outputs as human-authored without oversight

• Conduct surveillance, profiling, or monitoring beyond lawful and disclosed purposes

6. Recruiting, Employment & Candidate Data


When AI is used in recruiting or staffing workflows:

• AI may assist with organization, pattern recognition, or efficiency

• Human reviewers remain responsible for evaluations and decisions

• No hiring or rejection decisions are made solely by AI

• Candidate data is handled in accordance with our Privacy Policy 

7. Client Services & Advisory Context


AI-assisted insights provided to clients:

• Are informational and advisory in nature

• Do not constitute legal, immigration, or financial advice

• Must be reviewed and contextualized by qualified professionals


Clients remain responsible for final decisions and implementation. 

8. Training & Educational Use


 AI may be used to:

• Enhance learning experiences

• Provide practice material, examples, or explanations

• Support personalized learning paths


AI-generated educational content does not replace formal instruction, accreditation, or professional certification.

9. Data Usage & Model Inputs


 iGlobal:

• Does not intentionally train AI models on confidential client data unless contractually permitted

• Limits sensitive data exposure in AI systems

• Uses reputable platforms with appropriate safeguards


Users are responsible for not submitting unauthorized confidential or personal data into AI tools unless explicitly permitted.


10. Risk Management & Review


 We periodically:

• Review AI use cases for ethical and operational risk

• Adjust controls as technologies and regulations evolve

• Align AI practices with applicable laws and industry standards

 

11. Regulatory Awareness


iGlobal monitors developments related to:

• AI governance frameworks

• Data protection regulations

• Employment and discrimination laws

• Emerging AI compliance requirements


This policy is designed to evolve as regulatory expectations mature.

12. Limitations & No Guarantees


 AI systems:

• May produce incomplete, inaccurate, or outdated outputs

• Should not be relied upon as the sole basis for critical decisions


iGlobal makes no guarantees regarding AI-generated outcomes.


13. Reporting Concerns


 Concerns or questions regarding AI usage or ethics may be directed to:


Email: security@iglobal.services


14. Policy Updates


 This policy may be updated periodically. Updates will be posted with a revised effective date. Continued engagement with iGlobal services constitutes acceptance of the updated policy.